Troubleshooting

Step-by-step instructions on how to use our refill stations and smart bottle/band technology.

Tutorial Videos

iOS Users
Sync funds and preferences to bottle or band

Android Users
Transfer funds and preferences to bottle or band

Using a Refill Station
Properly align your bottle or band at a station

Step-by-Step Guide

Step-by-step_1-3
Step-by-step_4
Step-by-step_toofar
Step-by-step_5
Step-by-step_6
Step-by-step_7

Helpful Tips

Transferring balance and preferences to your smart bottle or band using your device

  1. Slowly move your phone over the decal on the bottle or band.
  2. Don't leave any space between your device and the decal on the bottle/band.  Make sure they are touching.
  3. Keep scrolling to see where the NFC device is on your phone

Align your bottle or band on the fill platform

  1. Press the decal on your bottle or band directly against the decal on the fill platform.  Do not leave any space between your bottle/band and the fill platform.

NFC Location by Device

 

     iPhone 7 & 8           iPhone X

  Galaxy S7         Galaxy S8        Galaxy S9        Galaxy J7      Galaxy Note

 

    HTC One

                   Google Pixel

                       LG G4

About Us

Instream Water is a sustainability oriented company focused on reducing the number of single-use plastic water bottles manufactured and disposed of every year.  We are proud to call Denver our home.

Join Our Newsletter

Sign up to receive timely, useful information in your inbox.